▶︎ Job Details:
• Job Title: IT Project Leader / Server
• Client: IT Services
• Working Location: Irving, TX 75063
• Working Style: Hybrid
• Employment Type: Full-time
• Salary: $70,000-$80,000/year (DOE)
• Benefits: Full Benefits
• Visa Support: Yes
▶︎ What will you do:
• Ensure outstanding customer service by providing direct IT support to customers and supporting projects under Project Manager’s supervision.
• Promote excellent customer service, effective response times, and provide expert insights into general support issues.
• Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
• Travel to customer locations and data centers for physical work.
• Communicate with external vendors to manage projects.
• Communicate with distributors and manufacturers to troubleshoot issues.
• Analyzing and identifying trends in issue reporting and devising preventative solutions. Expected to offer suggestions for any noted process improvements and develop the new procedures.
• Investigate suspected security events or vulnerabilities reported by PSOC and CSIRT teams.
• Other duties as assigned by Department Director.
▶︎ Required Qualifications & Skills:
• Experience with design and implementation: Virtual Machine (vSphere, Hyper-V), Windows Virtual Desktop, Windows Server (Active Directory, File Server Exchange, MS 365), Unix Server (Redhat, SMTP Server), Cloud Solution (AWS), Authentication Infrastructure (SSO, ADFS).
• Excellent troubleshooting skills: Active Directory, GPO, Authentication, Access Privilege, Mail Protocol (SMTP, MAPI over HTTP).
• Strong background in information security.